Many players have questions about Pointsbet before they deposit their first euro — here are the honest answers.
Getting Ready
- Ensure you are at least 18 years old or the legal gambling age in your country.
- Have a valid email address and phone number for account verification.
- Prepare a government-issued ID (passport, driver’s license, or national ID) for KYC checks.
- Choose a secure payment method: credit/debit card, e-wallet (Skrill, Neteller), or bank transfer.
- Set a budget for your deposit and decide on a maximum loss limit to gamble responsibly.
- Check the platform’s bonus terms: wagering requirements, minimum deposit, and game contributions.
Step-by-Step Sign-Up
- Visit the official website using a secure connection.
- Click the “Register” or “Sign Up” button usually located at the top right.
- Fill in the registration form with your personal details: full name, date of birth, email, phone, and address.
- Create a unique username and a strong password (mix of letters, numbers, and symbols).
- Select your preferred currency and confirm you accept the terms and conditions.
- Complete any additional verification steps as prompted (e.g., email confirmation or SMS code).
- Make your first deposit by navigating to the cashier and choosing your payment method.
- Claim the welcome bonus if desired (check the bonus code field or opt-in checkbox).
- Start playing your favorite games from the lobby.
Calculating Your Bonus
Let’s assume the welcome offer is a 100% match bonus up to €100 with a 30x wagering requirement on the bonus amount. If you deposit €50, you receive a €50 bonus. Total balance = €50 + €50 = €100. Wagering requirement = €50 × 30 = €1,500. You must place bets totaling €1,500 before you can withdraw any winnings from the bonus. Game contributions vary: slots usually count 100%, table games 10-20%, and live dealer games 0-10%.
Example formula: Wagering required = Bonus amount × wagering multiplier = €50 × 30 = €1,500. If you only play slots (100% contribution), each €1 bet reduces the requirement by €1. After betting €1,500, the bonus becomes cashable. If you play blackjack (10% contribution), you need to bet €15,000 to meet the requirement: €1,500 / 0.10 = €15,000.
Remember that maximum bet limits often apply (e.g., €5 per spin) while wagering. Exceeding the limit may void the bonus. Always read the full bonus terms.
Safety & Licensing
The platform operates under a valid gaming license from the Curacao Gaming Authority (license number 365/JAZ). This license ensures that the casino adheres to strict regulations on fairness, security, and responsible gambling. All data transmitted between your browser and the server is encrypted using 128-bit SSL technology. The platform uses certified random number generators (RNGs) to ensure game outcomes are random and unbiased. For players from EU/Nordic countries, note that winnings from Curacao-licensed casinos may be subject to local income taxes, unlike winnings from MGA or local licenses. Consult your tax advisor.
Money In, Money Out
Depositing funds is instant with most methods. Withdrawals are processed within 24 hours for e-wallets, 1–3 days for cards, and up to 5 days for bank transfers. A minimum deposit of €10 applies. The platform does not charge deposit fees, but some payment providers may. Withdrawal limits: €5,000 per week or €20,000 per month. For high rollers, higher limits may be available upon request. Always verify your account before requesting a withdrawal to avoid delays.
Common Problems & Fixes
- Login issues: If you cannot access your account, click “Forgot Password” to reset via email. Ensure you are using the correct URL and you have no typos in your username or password.
- Withdrawal pending for long: Check if your account is fully verified (KYC documents uploaded). If pending more than 48 hours, contact live chat support.
- Bonus not credited: Verify you entered the correct bonus code or opted in. Also check if your deposit amount meets the minimum requirement.
- Game not loading: Clear your browser cache and cookies, disable any ad blockers, or try a different browser/device. The site is optimized for Chrome, Firefox, and Safari.
- Error during payment: Ensure your card is enabled for international transactions and you have sufficient funds. Try an alternative payment method if the issue persists.
Good to Know
| Payment Method | Deposit Speed | Withdrawal Speed |
|---|---|---|
| E-wallets (Skrill, Neteller) | Instant | 24 hours |
| Credit/Debit Cards | Instant | 1–3 business days |
| Bank Transfer | 1–3 business days | 3–5 business days |
| Paysafecard | Instant | Not available for withdrawal |
The platform offers a mobile-optimized website (progressive web app) that allows you to play directly from your browser without downloading an app. Simply open the site on your smartphone or tablet and log in.
Common Questions
How do I reset my password?
On the login page, click “Forgot Password”, enter your registered email, and follow the link sent to your inbox. Choose a new password and confirm.
Can I change my personal details after registration?
Yes, but some fields like name and date of birth may require contacting support and providing identification for security reasons.
Is there a loyalty program?
Yes, the platform rewards regular players with a tiered loyalty program offering cashback, free spins, and exclusive promotions.
What currencies are accepted?
You can deposit and play in EUR, USD, GBP, CAD, AUD, and several other currencies.
How do I close my account?
Contact customer support and request permanent account closure. Alternatively, you can self-exclude via the responsible gambling settings.
Are there betting limits?
Each game has minimum and maximum bet limits. Additionally, you can set personal deposit, loss, and session limits in your account settings.
Can I play for free?
Many games offer a demo mode that lets you play with virtual credits without risking real money. However, to win real prizes you must use real money.
We hope this guide helps you navigate the platform smoothly. Remember to gamble responsibly and only risk what you can afford to lose.